Canadian Cancer Action Network
English
Français
About Us
Mission & Values
CCAN Board of Directors / Officers
Message from the Chair
Message from the Chief Executive Officer
CCAN Code of Conduct
FAQ
Contact Us
CCAN in Action
Areas of Focus
Patient Issues
Patient Voice Network
Patient Voice Representative Reporting Form
In The News…
Patient Stories
Provincial CCANs
Manitoba
Newfoundland / Labrador
Québec
Saskatchewan
Publications & Reports
Brochures and Fact Sheets
Newsletters
Reports
e-Bulletin Archives
December 2012 eBulletin
September 2012 eBulletin
June 2012 eBulletin
February 2012 eBulletin
September 2011 eBulletin
June 2011 eBulletin
March 2011 eBulletin
Partners
Associate Membership Program
Associate Membership FAQ
Members Council
Partners
Our Sponsors
e-Learning
For Members
Play
Pause
Program Objectives
Home
→
E-Learning Program for Patient Voice Representatives
→
Program Objectives
<< Previous
Next >>
Course Navigation
Marjorie Morrison: Welcome to the Patient Voice Representative E-Learning Program
How To Use This Program
Program Objectives
Learning Module 1: Advancing Patient Interests
1.0 Introduction
1.1 CCAN Overview
1.1.1 CCAN Member Council
1.1.2 CCAN Mandate & Work
1.1.3 Where Our Voice Is Heard
1.1.4 To Learn More
1.1.5 Summary & Reflections
1.2 Canada’s Cancer Care Landscape
1.2.1 Complex Systems
1.2.2 Legislation and Jurisdictions
1.2.3 The Rising Cost of Health Care
1.2.4 Competition for Health Care Dollars
1.2.5 The Rise of Advisory Committees
1.2.6 Decision-Making Inputs
1.2.7 Summary and Reflections
1.3 The Cancer “Experience Continuum”
1.3.1 A Personal Perspective
1.3.2 The Cancer Journey
1.3.3 Prevention
1.3.4 Screening
1.3.5 Diagnosis
1.3.6 Treatment
1.3.7 Survivorship
1.3.8 Palliation
1.3.9 Summary and Reflections
1.4 Facilitating Change
1.4.1 Understanding Culture in Changing the Cancer Landscape
1.4.2 Reasons for Change
1.4.3 Resistance to Change
1.4.4 Ingredients of Change
1.4.5 Tried and True Methodology
1.4.6 Summary and Reflections
1.5 Patient Voice Committee
1.5.1 The PVR Conceptual Framework
1.6 The Role of the Patient Voice Representatives
1.6.1 Definitions
1.6.1 b Definitions
1.6.2 A Pan-Canadian Voice
1.6.3 The Patient Voice Representative’s Job
1.6.4 Skills and Abilities
1.6.5 Summary and Reflections
1.7 Key Messages to be Conveyed by Patient Voice Representatives
1.7.1 The Importance of Conveying Key Messages
1.7.2 Other Important CCAN Messages
1.7.3 A Valuable Web Resource
1.7.4 Summary and Reflections
Learning Module 2 – Fundamentals of Effective Representation
2.0 Introduction
2.1 Communication Theory
2.1.1 The Importance of Communication
2.1.2 Critical Thinking is both a Set of Values and Skills
2.1.3 Four Key Critical Thinking Skills
2.1.4 Summary and Reflections
2.2 Preparing to Participate
2.2.1 Preparing for Success
2.2.2 Advice on Preparations
2.2.3 Learning and Preparing
2.2.4a Learn about the Event
2.2.4b Learn About The Event
2.2.5 Conduct Factual Research
2.2.5b Conduct Factual Research
2.2.6a Develop a Strategy
2.2.6b Develop a Strategy
2.2.7 Prepare Speaking Points and Questions
2.2.8 Recruit Co-Presenters
2.2.9 Summary and Reflections
2.3 Participating in Discussion
2.3.1 Roadblocks to Communications
2.3.2a Dealing with The Intimidation Factor
2.3.2b Dealing with the Intimidation Factor
2.3.3 Active Listening
2.3.4 Task and Relationship-Oriented Communication
2.3.5 Assertiveness
2.3.6 Effective Self-Expression
2.3.7a Understanding and Accommodating Differences
2.3.7b Understanding and Accommodating Differences
2.3.7c Understanding and Accommodating Differences
2.3.8 Summary and Reflections
2.4 Building Relationships
2.4.1 Building Relationships wIthin CCAN
2.4.2 Making Contacts at Events
2.4.3 Using Social Media
2.4.4 Summary and Reflections
2.5 Reporting and Follow-up
2.5.1 Capturing Event Proceedings
2.5.2 What Information to Capture
2.5.3a Follow-up
2.5.3b Follow-up
2.5.4 Summary and Reflections
Program Script
Acknowledgements
Learning Resources
User Survey
Video Index
Glossary
